Cool Connections Inc.

Cool Connections Installed my Trane unit almost 10 years ago. Great install.I called and they came out and serviced my unit. Great Customer service start to finish would highly recommend this Company.

Cool connections has had to come twice. First, identifying the issue which was bigger than expected. Second visit, to provide the service. There will be a third because my home keeps throwing curve balls (truly!). Anthony has been the one who came each time. He shows that he actually cares which means so much. Rather than doing a quick fix, he is honest about what’s going on and the best route to go. As well with doing what he can in the mean time while I get other stuff in my attic worked on. My heat was broken and my home was 46 degrees. I needed other services other than just my AC, in order for my AC to function LONG TERM. He got it fixed up for the mean time so during the next few days Im not freezing. My attic was very dusty, dirty, lots of debris fell when opening it and he cleaned it all up as well, even when I said don’t worry about it! He still did. I’m grateful for such a comfortable easy process, living alone and not being an expert in these things can make stuff intimidating. By far my best experience with any contractor/maintenance/anything.

Chris was amazing! And helped us so much! He was very thorough and made sure we understand what we were getting done at the house in the price. I highly recommend cool connections and will refer your business to all my friends for a future needs.

Great Service, Great Company, Great People. With so many choices for AC companies out there, Cool Connections really stands out as the best option. Super informative and trustworthy, and very efficient and pleasant customer service interaction with Sherry - thanks so much!

We had to have them come out twice within a three day span. The first technician did not find the leak for our unit, but was told by the second technician that this is a normal thing that happens for this brand in this unit. They then had to replace and fix the leak. And fill our AC back up with refrigerant which is over $100 per pound. Was told that we would be refunded for the first technician and that we would only be charged for the second technicians, labor, and none of the refrigerant. I had to call twice to get an answer because we never got a refund and now was told that because the second technician did not charges for the refrigerant that they will not be refunding us. The second technician also made a comment about how they are not crooks and are focused on their customers. Not exactly sure how to respond to the owner who just called me today twice when Finn a span of 10 minutes and only left a message saying they received a call and calling him back. To also clarify, the second technician had told me he put 15 pounds of refrigerant into our unit versus the 6 Pounds that you are stating. He told us he was helping us out because it was “ Going to be so much more expensive”. So once again, your company is not here for the customer. You’re trying to paint a very different picture of what actually happened. You cannot put up a response the day before you actually call me at 4 o’clock in the afternoon while I’m still at work. Because I also had to take an entire day off of work for your technician to come to my home when he said he would be there between nine and 11 and did not show up until after 11 o’clock.