Florida Home Air Conditioning

My tech was very polite, friendly and helpful...and on time😊 He suggested a leaf filter to put over my fan, removed the fan and motor, and climbed down in there to remove all the leaves🤗 then put it all back, and installed one- very tightly! It cost $130 and he didn't charge for the installation!! I've been very pleased with all the techs as they really want to help me, and are kind about my picture taking. And because he was coming, I trimmed all these palm fronds away from my unit! So a win-win all around!🤩

Ian was my technician and he was amazing. He explained everything to me. He gave me choices, prices, , he was very organized and he got the job done very quickly. I called at nine in the morning and he showed up about 10 AM and he had to drive an hour - so that was fast service! I highly recommend them. And the cost was Very reasonable.

Service person was very fast and difficult to communicate with. He was more interested in selling me two add-ons. He did explain why the outside unit had the loud banging noise when it shut off. He showed me that the fan should be kept on automatic. I was concerned that the cold air had a very damp feeling in the house. I would like the fella from Palm Coast who sold me the maintenance package to service the unit in the future.

I bought a brand new unit 16 months ago. The current issue is that the blower motor went out already and it needed to be replaced. The price that was quoted to me to replace a warrantied part was $1200. The parts is supposedly $900. A one man job that takes no more than 2 hours has a labor cost of $1200. Rediculous! To initially dispute the cost of labor. It took me three days and 6 phone calls to be able to talk to someone. Every agent that answered the only telephone numbers I had or that was given to me could only push the complaint and dispute up. They would not give me a direct number to a manager. It was not until the 3rd day that someone gave me a number to try that I got a hold of a manager. The price of labor is rediculous and not getting a call back from anyone for three days is unsatisfactory. I do not consider this to be exceptional customer service as Florida Home air conditioning claims in there phone call holds or initial sales. This whole ordeal has been nothing but stressful and aggravating. Heat is back on. Waiting for the next part to fail being I have no confidence in what I purchased 16 months ago.

Had a horrible experience had them out to repair my mom hvac that is working but making a loud noise. The technician suggested she replace it for a shocking price of over $19,000.00. This included a new water heater he suggested she needed do to the age of her working water heater! When I asked about the cost breakdown he said the water heater was only $1000.00 and the rest was the cost of the hvac unit. I ask my mom to refuse the estimate knowing it was grossly over priced. The following day there wholesale guy (Randy nice guy) called me and wanted to work on the quote to get some better pricing. I spoke with him several times to negotiate what she wanted and a price that was reasonable and asked him if they still wanted to do the water heater for $1000.00 to include it. So he came back with a good price of $9000.00 to do the entire job so I agreed scheduled it to be done the following day got on a call with there verification department to confirm the work and price and call me mom to let her know how to pay either credit card or cashier check. Couple of hours later I get a call back from the same wholesale guy I've be talking to several times to make the deal and he tells me that the deal is off unless I agreed to an additional $1500.00 for the water heater. He said he got approval from the manger for the pricing and when the service manager(Luke) saw the agreement he told him no and to call off the deal or charge the additional money. So here we are on a Friday coming up on some of the coldest weather this year and my mom was supposed to get it replaced today. This is just such bad business on this company's part.