Stanley Steemer

I scheduled Stanley Steemer to address soiled area of furniture removed from our home after a flood occurred earlier this year. The flood caused no damage to the pieces but the General Contractor neglected to cover my items annd returned them soiled, so I refused their offer to clean and called Stanley Steemer. Mike and David arrived on time and before starting to work evaluated my Sectional and Dining Room chairs. They had me call Havertys Customer Care to verify the cleaning code and ultimately referred me to Chem-Dry to clean my Alma Sectional as it required a non-water based cleaning. They cleaned my formal Dining Room chairs and an area rug with expertise and precision. I appreciate the guys understanding of the cleaning required to ensure my items received the proper care they needed and I’m quite happy with the service they provided. I would definitely use them again.

Jason and Juan did an excellent job. I didn’t think my rugs could get as clean as they left them. They were very professional very courteous and walked me through all the steps that they were taking with the rugs. They made sure that the rugs were able to be cleaned before they even started. They wiped up the floor around the rugs and make sure everything was clean and dry. I would definitely recommend them and will definitely use them again.

Amazing work done! We shampoo our carpets regularly and just couldn’t get some stains out. These guys took 30 minutes and have our carpets looking and smelling brand new!

Great experience. Came at timely manner. Cleaned tile floors very nicely Cleaned tile. And sealed

We initially had out carpets cleaned by two employees on thursday. We did 3 rooms - our living room and two bed rooms. The first thing I noticed was the lack of uniform, which I found odd for such a big company. They also wore their work shoes inside, which is kind of is a paradox, considering I was having my carpets cleaned. I asked if they could move the bed around, and help me move a piece of furniture to another room, but when they started working and didn’t do so, I had to ask again and they did it. They were quick, and was out of here in 20 ish minutes. After they left I wanted to check all the rooms to make sure everything looked okay. When i stepped back on the tile floor, my footprint from my inside shoes was completely brown. So I took my own carpet cleaner that we use for furniture, to try to extract some water from the floor to see how clean the water was, only to see that the water was completely brown… I immediately called Stanley Steemer on the phone and was met by a nice, and very helpful lady. We agreed that they were going to come back the day after, friday, to redo the cleaning for free. Two new people came to clean the carpet again. They were wearing uniform which was good, but as well as the first two people, they were wearing tgeir work shoes inside, which again, I find odd. In my opinion they could have put covers on their shoes. They were being thorough, and spent 45 ish minutes doing the same job over again. They also deodorized the carpet, which I really appreciated as that is a service you otherwise have to pay for. After they left I extracted some water like i did the day before to check if it was better - and it was. Not 100% clear, but it’s good enough. All in all I’m pleased with the two last people that was here, as they were being thorough, and they took their time to make sure it was good. I’m not sure if I’m going to hire Stanley Steemer next time I would like my carpets cleaned, as paying $200 for them to have to do the job twice and only doing three rooms, seems a little over kill for me. We couldn’t put any furniture back between the two rounds of cleaning, so our entrance and kitchen, as well as one bathroom is filled up with our furniture, and it is like that for 48 hours… I will attach photos og how the nozzle of my carpet cleaner looked after i extracted water on thursday, as well as the stain on the tile floor from the water that seeped out of the nozzle over night.