The A/C Guys

I spoke with Lee today and explained an issue I had with my elderly grandmother seeking service to have her AC Unit repaired. Although I've already taken care of this for her, she decided to reach out to the AC Guys to get the unit looked at. My grandmother is declining mentally and is very forgetful. Lee was so understanding and assisted me with my inquiry. I can't thank him enough. I was almost brought to tears because of his kindness and professionalism. Whenever we need AC maintenance, repair or replacement, this number will be on speed-dial! I couldn't imagine working with any other company and I can't thank Lee enough. Do yourself a favor, book the service. No need to look any further!

We are new to the area and just bought an older home outside of Brunswick. We have an older geothermal system as one of the units for the house. I have a good working knowledge of HVAC systems because my brother owns an HVAC company in Atlanta and has schooled me pretty well. However, neither of us are familiar with geothermal units, especially older ones, since they are not popular in North Georgia. When it stopped working I had no idea what was wrong with it. We are still in the process of moving in so I didn't call anyone right away. But when a contractor who was working on a renovation quote noticed water under the unit, we decided it was time to call. Based partly on Google reviews, but largely on the fact that they could get to me the next day, I scheduled a crew from The A/C Guys to come check it. I am terrible with names and do not remember the names of the techs, but Trey was listed on the invoice. He and his partner were very attentive and listened to my long winded explanation (much like this review) of the issue. They quickly diagnosed the issue, made some repairs, and had us up and running in no time. The whole time they were here they were very polite, professional, and very helpful as they answered all of our questions about the unit. And the price was very, very, reasonable. Frankly, I was expecting much more. If all of the crews are like Trey and his partner, The A/C Guys are the ones to call. This old unit will likely need to be replaced in the next year or so and I will be calling them to do it. That will be cheaper than what it would cost me in beer and food to get my brother to come down and do it.

Steven came to my house and quickly identified the issue preventing my unit from working properly. He's courteous, and smart with a solid work ethic. Enjoyed working and talking with him. I'll be asking for him to take care of my ac/heating unit.

Beyond any shadow of a doubt the best experience I've ever had with a home repair group. I give the highest marks to everyone from the receptionist to our repairman (Shawn Hicks). These folks are the "real deal." They're timely, explain the problem, outline the solution and fix it right! Well played AC Guys

Sorry to say - when I call the A/C Guys office they recognize my name. I was away from home to be part of a hospice team for family and was challenged with both the need for a new unit for a rental property and required emergency service for my home. Needless to say the timing was less than perfect. But A/C Guys came to the rescue - everyone from the kind voice to direct my calls - the understanding of the scheduler - the effort to find the right unit for the right price for the condo and the billing department to make the cost manageable was nothing short of extraordinary. And a special thank you to Brian, Donald and Kevin who worked with my limited availability and got the job done - their communication was appreciated and amazing through the process ! Rena S.