Thigpen Heating and Cooling, Inc

Parker and his installation team replaced my 21 year old Lennox heating and air conditioning system with a top of the line Lennox unit. They did an extremely professional job and had my home cooling again within one day. I was very impressed with the detailed recommendations they provided. Each option came in a different price range, allowing me to choose what best fit my needs and my budget. At no point did I feel pressured to buy anything. The Thigpen representative, Parker, inspected my old system, asked about my concerns, and presented several solutions. I appreciated being able to take my time to decide what I wanted. Even after making my selection, I was able to make adjustments and add a zoning system. I also chose the Lennox S40 Smart Thermostat, which outperforms my old Nest. The outdoor cooling unit is so quiet that I hardly notice when it’s running. I’ve had the new system for 30 days now and have used both the A/C and heating without a single issue. Excellent service and an outstanding product!

Paul Ruckman, Senior Service Technician, performed a leaking pipe test on my AC. He went above and beyond to find the issue. His professionalism and dedication to excel in his job are outstanding. It’s so appreciative to find individuals like Paul nowadays. Thank you Thigpen for such great service 👍👍

Thank you Triston and Thigpen! We had a problem with our HVAC unit and another company told us it would be thousands of dollars to repair, and that we should replace the unit. I called Thigpen and Parker sent Triston out to see if it could actually be fixed. Instead of replacing the unit, we were able to get it fixed for $1100 and expect to get many years of service out of it before we need to replace it. This company doesn’t try to upsell you and is watching out for their customers. A breath of fresh air. Triston was amazing! He is patient, thorough and takes the time to explain things. Couldn’t be happier!!!

Thigpen was able to fix my gas furnace. The three technicians worked on it. Jack D., Don K. and Paul R. They all did equally good on what they have to do. Paul R. was the one who really worked on it for three hours and have the gas furnace fixed after they have been in my house five times. Paul is excellent and a great technician. He has the most positive reviews on Google. I can see right away that he will fix the water leak that's causing the problem by observing how he works. I also would like to thank Steve B. the Service Director. He is very pleasant and has empathy over my frustrations. The last three trips he did not charge me for any labor. Parts were still under warranty. This means a lot to me that the team made an effort to make it right for me. Thank you Thigpen. More success to your company.

I’ve been thoroughly happy with Thigpin heating and cooling since I had them install my unit probably a decade ago. They Are quick to respond to any problems that I have, do an annual service check and let me know if I need any repairs and if anything is within warranty. Tristan was very thorough as well as respectful. The prices are what I consider reasonable.