Advanced Air Home Services

The Service Gurus is the best company that has done work for me since I moved to Jacksonville/St Augustine. The professionalism of their employees is outstanding. They care, which in this day and age can be rare. Our installation tech Shannon was spectacular from diagnosis to repair. Very transparent and extremely knowledgeable. Kim and the crew at the office were the most helpful and honest people I have dealt with. What a refreshing experience. If you need help with your AC/Heating give these people a call!!! Thanks for the great service!!!!

The Service Gurus technicians were customer focused, courteous, and professional. Tim, Wade, and Shannon have excellent customer service skills and were very helpful and respectful. They put on booties before entering my house, compared to previous company that didn't care and walked right inside my house with their dirty shoes without any booties. They did an excellent job replacing my 17 years old system in 5 - 6 hours. Tim and Shannon cleaned up all of the wire stripping, cut copper..etc...They made sure they picked up any mess left over after their installation of the new AC system. Both Shannon and Tim took their time to explain what I needed to know to keep the system working efficiently and effectively and explained that they had to come back to charge the system correctly because it was raining out. Thank you Service Gurus for your quick turnaround time from diagnostic to implementation of the new system. Feels great to have a cool house again after 46 days! Tim, Wade, and Shannon thank you for your professionalism, expediency, and excellent customer service! I wish AHS had dispatched my service call to Service Gurus initially, I would have a working AC in a week or less. I would definitely recommend Service Gurus for any AC repair and services.

Austin was the service tech. He was a very pleasant young man. Very polite and knowledgeable. He diagnosed the problem in 5 Min and fixed it. I give service Gurus 10 Stars and will use them again.Top it off, they came same day my air conditioning went out. Very happy in Florida. Dr Clark

Literally the worst company to deal with when it comes to your emergency repair needs. Cancelled multiple appointments stating the service guy “called” us but never actually did EACH TIME so cancelled every single rescheduled time. Tried to call the number that texts me and never answered. Called the customer service line and they stated they can reschedule yet AGAIN. Told them to just refund me the $29 i paid ahead for them to come out and said they didn’t see it!!! Horrible service and long wait times on the line just to get put on hold randomly in the middle of a call.

I called to get my gas dryer connected. We set an appointment between 10am and 2pm and the tech showed up at 8pm. What added insult to injury is I was charged $577 for about 35 minutes of work completed. I even provided the gas hose that I bought from Home Depot and they didn’t even credit that to the final bill! I was quoted an additional $500 to hook up the washer (two hoses) and another $1000 on top of that to hookup a laundry sink, which I declined. Go get a quote somewhere else! Don’t make an expensive mistake like I did. I would NOT recommend this company to anybody due to their predatory pricing.